Let us introduce ourselves

We are Pacifica Group. We supply vital services across a range of industries, including domestic appliances, home heating, insulation and renewable technology.

Founded in 2003 and united under the Pacifica brand two years later, we’ve grown to become the largest domestic support services provider in the UK and a trusted name across Europe. With a reputation for excellence and a core resource of directly employed, experienced engineers, sales and support staff, our service offer includes repairs in and out of guarantee, warranty products, spares warehousing and product replacement.

Delivered on a flexible, modular basis, all our products are supported by comprehensive service level agreements and clear, simple pricing structures. Sustained organic growth and a strategic acquisition programme have seen us develop extremely successful specialist repair, training and software products, all backed by the experience and expertise needed to support every aspect of your operations.